Assessment of the Crisis Management Program of SPI Power Incorporated Towards Business Resiliency

Abstract

This study assessed the effectiveness of the crisis management program of SPI Power Incorporated in Villanueva, Misamis Oriental. Using a descriptive research design, it evaluated the Crisis Management Team’s (CMT) performance in four key areas: preparedness, crisis response, crisis recovery, and organizational preparedness actions. Data were collected through a survey questionnaire distributed to 86 respondents, including internal staff and external stakeholders. Descriptive statistics, such as frequencies, percentages, and weighted means, were applied to analyze the data. The findings showed that SPI Power Incorporated’s crisis management program was rated as “Highly Effective” across all four areas. Preparedness emerged as the strongest dimension, highlighting the organization’s focus on proactive measures like risk assessment and contingency planning. Crisis response was also rated highly, demonstrating the effectiveness of communication, coordination, and deployment of resources during emergencies. Crisis recovery, while effective, revealed opportunities for improvement, particularly in timely communication and the establishment of recovery time objectives. Organizational preparedness actions were consistently implemented, including structured training, after-action reviews, and collaboration with external agencies. The demographic profile revealed that most respondents had over 16 years of service and held operational and supervisory roles, indicating strong experience within the organization. The COVID-19 pandemic was the most commonly handled crisis, followed by safety incidents and natural disasters, while cybersecurity breaches and terrorism events were less frequent. Overall, this study provided valuable insights into the strengths and areas for improvement of SPI Power Incorporated’s crisis management program, supporting ongoing efforts to enhance resilience and ensure energy supply stability in Mindanao.