Leadership, Work Motivation, Work Environment, Competence, And Job Satisfaction Towards Employee Performance at the Tanah Abang Shopping Building Management Company

Abstract

This study aims to analyze the influence of leadership, work motivation, work environment, competence, and job satisfaction on employee performance at PT. GKS, a shopping building management company in Tanah Abang. Using a quantitative approach with an explanatory survey design and Structural Equation Modeling-Partial Least Squares (SEM-PLS) analysis on PT. GKS employees, the results of the study indicate that the five independent variables have a positive and significant influence on employee performance. Specifically, job satisfaction is proven to be the most dominant variable that influences employee performance (coefficient = 0.364; T = 2.789; P = 0.005), followed by work motivation (coefficient = 0.264; T = 2.222; P = 0.026) and work environment (coefficient = 0.245; T = 1.968; P = 0.043). Meanwhile, leadership (coefficient = 0.071; T = 1.965; P = 0.013) and competence (coefficient = 0.042; T = 2.339; P = 0.034) have a positive but relatively small influence. This research model shows substantial explanatory power with an R² value of 0.574 and strong predictive power with a Q² value of 0.574. The novelty of this research lies in confirming the dominance of job satisfaction in the building management sector as well as the methodological contribution in highlighting the predictive value (Q²) of the model. Drawing from the conclusions, these findings underscore that job satisfaction emerges as the primary driver, fostering fair compensation, harmonious relationships, and recognition to boost performance amid routine operations. While leadership and competence play supportive roles, the model's robust explanatory (R² = 0.574) and predictive (Q² = 0.574) capacities offer practical insights for HR strategies, emphasizing targeted interventions to enhance overall employee outcomes in similar sectors.