The Phenomenon of "Connected but Alone" and "Constant Connectivity" among Gen Z in Surabaya Indonesia

Abstract

This research discusses social media usage behavior among Generation Z in the city of Surabaya and the phenomena of connected but alone and constant connectivity that emerge in the context of modern communication digitization. Using a quantitative descriptive approach through a survey of 130 respondents, this study found that 30.8% of respondents agreed that social media is individualistic, and 32.8% agreed that excessive internet use has become part of their lifestyle. Other data shows that 53.4% agreed that connections on social media are shallow, yet 58.1% also agreed that they feel more accepted when their posts get many likes/comments. These results indicate that Gen Z uses social media daily, feels that connections on social media are shallow, but also feels the need to check for new notifications. This study uses Turkle's connected but alone theory, which highlights the paradox of digital technology on human social relationships.
The phenomenon of connected but alone not only describes the paradox of modern communication but also gives rise to complex psychological implications for young people, particularly Gen Z. In this context, constant digital connectivity creates an illusion of social closeness, while emotionally individuals actually experience loneliness and social exhaustion.
This survey data illustrates a clear modern paradox: a high dependence on the internet and social media triggers excessive use. This intensive use, in turn, produces feelings of loneliness and shallow relationships, which are the core of the "connected but alone" phenomenon. The urge for "constant connectivity" creates anxiety and shifts the source of self-validation to the digital world.