Improving Innovative Performance in a Telecommunications Subcontractor through 5g Technology Training

Abstract

XYZ Sdn Bhd, a telecommunications subcontractor in Malaysia, faces challenges such as limited technical expertise and resource constraints in transitioning from 4G to 5G technology. While this shift presents opportunities for innovation, it is hindered by insufficient 5G skills and organizational readiness. Addressing these gaps is essential to enhance technical competencies and sustain competitiveness in a rapidly evolving sector. Despite the critical importance of the 5G transition in Malaysia, limited research focuses on subcontractor firms and their specific skill enhancement strategies.
This study aims to identify the organization’s learning needs, enhance employee competencies in 5G technology, and cultivate a culture of continuous learning and knowledge sharing. It differentiates the theoretical roles of the Technology Acceptance Model (TAM), Learning Organization (LO) Theory, and Action Research (AR). TAM explains how employees perceive and adopt 5G tools; LO fosters organizational mechanisms for continuous learning and knowledge retention; and AR provides a structured, iterative framework to diagnose, implement, and evaluate training interventions before and after implementation.