State Management of Administrative Procedure Reform in The Context of Digital Transformation: A Study at The Health Department in Vinh Long province, Vietnam

Abstract

Administrative procedure reform is a critical driver of public sector efficiency and service quality, particularly in the context of digital transformation. This study aims to critically assess the effectiveness of state management of administrative procedure reform at the Department of Health of Vinh Long Province, Vietnam, and to develop evidence-based policy solutions. The research adopts a mixed-method design integrating qualitative policy analysis and quantitative survey data collected from 10 experts and 100 citizens and businesses. Secondary data were obtained from official reports and legal documents for the period 2020–2024. The findings reveal substantial improvements in administrative efficiency, with a high on-time dossier processing rate (99.7%), enhanced transparency, and increased application of information technology. However, persistent structural challenges remain, including inadequate digital infrastructure, limited data integration, and uneven digital competencies among civil servants. Based on these findings, the study proposes targeted and actionable policy measures to enhance institutional frameworks, strengthen implementation mechanisms, improve human resource capacity, and promote digital transformation. The study contributes to the literature by providing empirical evidence from a provincial health governance context and offering policy-relevant, theoretically informed insights into administrative procedure reform in the era of digital transformation.