Implementation of Nursing Service Operation in Maguindanao Provincial Hospital

Abstract

The study assessed the implementation of Nursing Service Operations at Maguindanao Provincial Hospital, focusing on Emergency Room (ER) and in-patient services. It also examined staff processes—triaging, profiling, admission, treatment, and discharging—and patient outcomes in terms of admission to wards and discharge from care.
Using a descriptive-evaluative method, data were collected through researcher-made questionnaires from 255 respondents, including 107 hospital staff and 148 discharged patients (based on medical charts). Data were analyzed using the weighted mean.
Results showed that ER (3.84) and in-patient services (3.70) were both moderately implemented. Among the processes, triaging (4.76) and profiling (4.74) were highly implemented, while admission (4.23) was moderately implemented. Treatment (4.50) and discharging (4.61) were again highly implemented.
In terms of outcomes, admission to the ward (3.56) was highly executed, whereas discharge from care (3.44) was moderately executed.
Overall, despite challenges such as understaffing, limited specialized training, and organizational constraints, the hospital staff maintained a relatively high standard of nursing care in line with operational guidelines. The findings suggest that addressing both strengths and weaknesses can support the sustainability and improvement of the hospital’s Quality Management System (QMS), particularly within the Nursing Service unit.